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Customer Support

Pride Farms aims to reach a new standard of quality, service and online presence in Rwanda. Do not hesitate to get in touch for questions or feedback!

FAQ

Frequently Asked Questions

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How to order?

Go to one of the product pages and click on the "Add to Cart" button. Follow the checkout process until you receive a confirmation that we have received your order.

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Can I choose what goes into the basket?

No, Pride Farms' staff selects weekly a variation of the freshest produce available on our farms. Keep an eye on our website and social media to know what will be new the following week.

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Payment?

You can pay through DPO payments which accept Mobile Money and Visa/ Mastercard/ American Express credit cards or through manual payment where you pay directly with MoMo.  Follow the checkout instructions and receive a confirmation about your order.

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What About delivery?

Pride Farms harvests and delivers on Mondays and Thursdays. Our cold truck will arrive at your door between noon and 6 pm. Fresh from our farm to your table! We will inform you if our delivery times change. 

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Why become a Member?

We like to reward our loyal customers! By being a member you will receive our regular update letters full of promotions and news. You will be the first updated about exciting events or new limited available products.

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Why Subscribe?

To avoid having to put in your order every week, you can subscribe to us for a weekly box. At any time given, you can purchase the monthly subscription (you pay 4 boxes upfront) or 3-month subscription (12 boxes). You can pause your subscription at any time!

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I have a subscription, but I need more this week

If you need an extra box or additional veggies,herbs or fruits: No worries! Just follow the normal order procedure and select " I have an active subscription" in the delivery options. Our team will do the rest!

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How to use the products?

Visit our shop and talk to our sales ladies about any of our products. Soon we will provide all box subscribers with a "how to wash - store - cook" glossary of our products.

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Promotions

On our website we will communicate our best deals and most popular products. For crazy promotions, become a Pride Member and read all about them in our update letters.

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Tell your friends!

If you are happy with our organic produce and services, tell your friends and family! This is the best way to promote us!

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We're Here to Help!

Fill out the form with any querry on your mind and we'll get back to you as soon as possible

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Chat with Our Sales Team

We will get back to you as soon as possible

Location

You Can Find Us in Any of These Locations

KN 3 Road

Mundi Center, Gikondo

0791 212 962

KK 3 Rd

Masaka

0784 442 406

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