Customer Support

Pride Farms aims to reach a new standard of quality, service and online presence in Rwanda. Do not hesitate to get in touch for questions or feedback!

Frequently Asked Questions

How to order?

Go to one of the product pages and click on the "Add to Cart" button. Follow the checkout process until you receive a confirmation that we have received your order.

Can I choose what goes into the basket?

No, Pride Farms' staff selects weekly a variation of the freshest produce available on our farms. Keep an eye on our website and social media to know what will be new the following week.

Payment?

You can pay through DPO payments which accept Mobile Money and Visa/ Mastercard/ American Express credit cards or through manual payment where you pay directly with MoMo. Follow the checkout instructions and receive a confirmation about your order.

What About delivery?

Pride Farms harvests and delivers on Mondays and Thursdays. Our cold truck will arrive at your door between noon and 6 pm. Fresh from our farm to your table! We will inform you if our delivery times change.

Why become a Member?

We like to reward our loyal customers! By being a member you will receive our regular update letters full of promotions and news. You will be the first updated about exciting events or new limited available products.

Why Subscribe?

To avoid having to put in your order every week, you can subscribe to us for a weekly box. At any time given, you can purchase the monthly subscription (you pay 4 boxes upfront) or 3-month subscription (12 boxes). You can pause your subscription at any time!

I have a subscription, but I need more this week

If you need an extra box or additional veggies,herbs or fruits: No worries! Just follow the normal order procedure and select " I have an active subscription" in the delivery options. Our team will do the rest!

How to use the products?

Visit our shop and talk to our sales ladies about any of our products. Soon we will provide all box subscribers with a "how to wash - store - cook" glossary of our products.

Promotions

On our website we will communicate our best deals and most popular products. For crazy promotions, become a Pride Member and read all about them in our update letters.